In doing so, technicians can perform maintenance when customers are away from their computers to minimize downtime and provide behind-the-scenes support. Instead, unattended access allows you to connect to a customer’s computer in a single click, usually within a matter of seconds. With remote assistance tools that support unattended access, you won’t have to disturb the customer or request control to establish a connection.
This is inconvenient for both your technicians and your customers. Without unattended access, your technicians will need the customer present to perform even the most routine activities, like software updates and IT infrastructure management. In contrast to attended access, in which a technician connects to an end user device with the user present to grant access, this form of support is called unattended access. This is also helpful if you regularly support specific customers, because it allows you to establish connections without the need for client intervention. UNATTENDED ACCESSĪs a technician providing remote assistance, you will often need to establish a connection with a customer’s computer when no one is physically near the computer you want to connect to.
To effectively support your customers remotely and provide enterprise-grade remote assistance, the remote support software for business that you choose should include several baseline functionalities. Seven features your remote assistance software should have
To help you narrow down the choices in your search, this guide will provide a list of what we see as the most important and critical remote assistance software features for MSPs. If your MSP is currently looking for remote assistance software, then it is important that you have an understanding of which remote assistance features should be prioritized when making your final decision.
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